Home Install Technician

Position Summary

The Home Install Technician is responsible for delivering high-quality fiber-optic installation and support services to residential customers. This role includes installing fiber drops, ONTs, Wi-Fi equipment, and related in-home network components, as well as ensuring customers receive a clean, reliable, and fully functional internet experience. The technician serves as the face of the company in the field and must provide exceptional customer service while adhering to all safety, quality, and industry standards.

Key Responsibilities

• Fiber Installation & Activation
  • Install and activate fiber-to-the-home services, indoor fiber routing, ONTs, routers, and Wi-Fi systems.
  • Perform splicing, testing, and troubleshooting of fiber connections as needed.
  • Verify optical signal levels and ensure compliance with company quality standards.
• Customer Support & Education
  • Walk customers through equipment operation, Wi-Fi setup, and basic troubleshooting.
  • Provide clear explanations of service features and answer customer questions.
  • Demonstrate a professional and customer-focused attitude at every appointment.
• Technical Troubleshooting
  • Diagnose and resolve issues related to fiber connectivity, internal wiring, Wi-Fi performance, and equipment failures.
  • Utilize testing equipment such as OTDRs, power meters, and light source meters.
• Safety & Compliance
  • Follow all OSHA, company, and industry safety protocols.
  • Maintain accurate job documentation, including installation notes, test results, and equipment tracking.